These Terms of Service ("Terms") govern your access to and use of the Eliro platform, website, and related services (collectively, the "Service") operated by Eliro ("we," "us," or "our").
By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
If you have questions, contact us at hello@eliroapp.com.
1. The Service
Eliro is an AI-powered platform that automates B2B order processing — extracting data from emails, messengers, and documents and creating structured records in your accounting or ERP system.
We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service in accordance with these Terms and your selected Plan.
2. Accounts
To use the Service you must register at https://app.eliroapp.com/register. You agree to provide accurate information and keep your credentials confidential.
You are responsible for all activity that occurs under your account. If you become aware of any unauthorized use, notify us immediately at support@eliroapp.com.
You must be at least 16 years old to create an account. If you are under 18, you confirm that you have parental or guardian consent.
3. Plans and Payment
Current plans and pricing are listed on our Pricing page.
- Billing. Plans are billed in advance on a monthly or annual basis. All fees are non-refundable except as expressly stated herein or required by applicable law.
- Auto-renewal. Subscriptions renew automatically at the end of each billing period. You may cancel auto-renewal at any time through your account settings; cancellation takes effect at the end of the current billing period.
- Price changes. We may change pricing at any time. Price changes do not apply to already-paid billing periods. We will give at least 30 days' notice before the new price takes effect on your next renewal.
- Taxes. Fees are exclusive of applicable taxes. You are responsible for any taxes imposed on your purchase.
4. Acceptable Use
You agree not to:
- use the Service for any unlawful purpose or in violation of any applicable law;
- attempt to reverse-engineer, decompile, disassemble, or otherwise derive the source code of the Service;
- modify, create derivative works from, or redistribute any part of the Service;
- circumvent any technical limitations or security measures of the Service;
- upload content that is illegal, harmful, threatening, defamatory, or infringes on the rights of others;
- use the Service to collect, store, or process personal data in violation of applicable data protection laws.
We reserve the right to suspend or terminate accounts that violate these Terms.
5. Intellectual Property
All rights, title, and interest in and to the Service — including its software, design, logos, and documentation — are and remain the exclusive property of Eliro. These Terms do not grant you any ownership rights in the Service.
Any content you upload to or create within the Service ("Your Content") remains yours. By using the Service, you grant us a limited license to host, process, and display Your Content solely to operate and improve the Service.
6. Data Protection
We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where applicable.
Where Eliro processes personal data on your behalf (e.g., order data you submit), we act as a data processor and you act as the data controller. You are responsible for ensuring that you have a lawful basis for processing and have provided appropriate notices to data subjects.
7. Warranty Disclaimer
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.
We do not warrant that the Service will be uninterrupted, error-free, or secure, or that defects will be corrected.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ELIRO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (including liability for fraud or death or personal injury caused by negligence).
9. Indemnification
You agree to indemnify and hold Eliro, its officers, employees, and agents harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.
10. Term and Termination
These Terms are effective from the moment you create an account and remain in effect until your account is deleted.
By you. You may delete your account at any time through your account settings or by contacting us. Upon cancellation, your access ends at the conclusion of the current billing period.
By us. We may suspend or terminate your account if you breach these Terms, violate applicable law, or if required by a government authority. We may also delete accounts that have been inactive on a free plan for six or more consecutive months.
Upon termination, your right to use the Service ceases immediately. We may retain certain data as required by law.
11. Changes to These Terms
We may update these Terms from time to time. When we do, we will post the revised Terms on this page and update the "Last updated" date. Material changes will be communicated via email or an in-app notice at least 30 days before they take effect.
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of Ireland, without regard to its conflict-of-law provisions.
Any dispute arising out of or in connection with these Terms shall first be resolved through good-faith negotiation. If the dispute cannot be resolved within 30 days, it shall be submitted to the exclusive jurisdiction of the courts located in Dublin, Ireland.
If you are a consumer in the European Union, nothing in this section affects your rights under mandatory consumer protection laws of your country of residence.
13. Force Majeure
Neither party shall be liable for delays or failure to perform obligations (other than payment obligations) due to causes beyond its reasonable control, including natural disasters, epidemics, war, government actions, or internet service disruptions.
14. General
- Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
- Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Eliro regarding the Service.
- No waiver. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
- Assignment. You may not assign your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
Contact
General and legal inquiries: hello@eliroapp.com
Technical support: support@eliroapp.com